Dunbritton Housing Association
- Welcome to Dunbritton
- Your Tenancy Agreement
- Rent Charge
- Repairs and Maintenance
- Safety and Security
- Estate Management
- Getting Involved
- Useful Contacts
The paragraphs below provide an explanation
Welcome to Dunbritton provides an introduction to the
Your Tenancy Agreement provides answers to everyday questions such as pets and tenants responsibilities. Our responsibilities as a landlord and additional information such as security of your tenure, succession, subletting and mutual exchanges are also explained in Your Tenancy Agreement.
Rent Charge clarifies how Dunbritton Housing Association set rents, what is included and the methods of payment. Information on the annual review of rent charges and the consultation process with tenants before rent increases is also detailed. Additionally Rent Charge provides assistance on what to do should you get into difficulties paying your rent.
Repairs & Maintenance provides information on reporting repairs, emergency repairs, medical adaptions, alterations and improvements and planned maintenance.
Safety & Security offers advice on what to do if you experience loss of electricity supply, a fault with your boiler or think you may have a gas leak. Safety and Security also
Estate Management describes the process of managing Dunbritton Housing Association’s estate. Estate Management explains the roles of housing officers, maintenance officers and how to contact the Association to report problems or concerns.
Getting Involved highlights how tenants may participate in a number of ways to improve existing services. Our customer participation strategy, satisfaction surveys, the Tenants’ Annual Report and how you may become a member of the association are explained in our Getting involved section.
Complaints provide a comprehensive explanation of the complaints process from initial reporting to resolution and what to do if you are still dissatisfied.
Useful Contacts lists emergency numbers such as the police, fire services and NHS 24. Useful contacts also
Please download the Tenants Handbook to help you enjoy the safety and comfort of your own home and understand the services that Dunbritton Housing Association provides.